Enhancing our quality culture requires a sustained focus on how we bring value and excellence to our customers. Ultimately, we will be successful by making a personal commitment to work that is done right the first time, every time.
“QUALITY IS DOING THE RIGHT WORK THE FIRST TIME”
Quality work reduces cost, improves schedule, and in doing so, satisfies our customers. We believe in achieving quality by making solid decisions based on facts, identifying issues before they occur, promptly fixing problems should they materialize, and inspiring every person on a project to “do it right the first time.”
“PEOPLE- BASED QUALITY”
Robey Construction People-Based Quality (PBQ) program focuses on human behaviors that drive “right the first time” quality. We call them Quality Absolutes. Our Quality Absolutes provide the clear direction for what is expected from Robey Construction employees across our entire business, in all functions, and at every level of our organization. Implementing our Quality Absolutes program improves our performance and drives our culture around quality.
“CLOSED LOOP CORRECTIVE ACTION” (CLCA)
CLCA provides the processes, tools, training, and expertise to improve the identification and resolution of quality issues while capturing lessons learned and best practices within a collaborative workspace. CLCA is a critical part of our collective commitment to quality at Robey Construction.
Robey Construction is an industry leader in its adoption of Six Sigma. This discipline is a data-focused approach to establishing how processes perform, identifying weaknesses, and identifying and guiding solutions that result in better performance and capability. Robey Construction leverages Six Sigma processes to help deliver project budget and schedule certainty, and mitigate project risk since the program inception.